How We Work
We organize the details that make maintenance easier to manage. Your property's requirements become clear crew instructions, scheduled work, and a record of what was completed or needs follow-up.
Recurring Maintenance
A property manager should see accountability without needing to learn our software. This is the short version of how a request becomes a well-run site.
Your request becomes a named property record with the contacts, location, timing, decision maker and the next action. Anything unknown gets an owner and a follow-up date.
We walk the property and review the included areas, existing conditions, access, service expectations, seasonal needs and any RFP you have issued.
A written scope sets out services, quantities, frequencies, standards, exclusions and price. Once approved, the maintenance agreement is prepared and signed.
Before the first visit we build the property file: signed agreement, crew checklist, property map, reference photos, access notes, special instructions and service calendar. The first visit is released only when that setup is complete.
The crew reviews what is due, does the work, records completed tasks, saves photos and exceptions, and walks the site before leaving.
The office checks the visit record, unfinished items are assigned to a person with a due date, and corrections close only after they are verified. Each month, required and completed visits are reconciled before the next calendar and invoice.
One-Off Projects
Landscape improvements and installation projects move through the same eight stages, from readiness to closeout. Progress reflects delivered scope, not days elapsed or invoices sent, and a project reaches 100% only after the work and any corrections are verified.
Confirm the approved scope, kickoff date, access, schedule expectations and anything you need to prepare.
Crews mobilize, the site is set up and the first workday begins as planned.
The first phase of the work, described for the actual project.
The next phase of work. Stages a project does not need are labeled as unused rather than filled.
Remaining production work, where the project calls for it.
Finishing work, cleanup and the small items that complete the scope.
We check the work against the agreement and complete any corrections.
A final walkthrough with you and the handover information for the finished work.
Communication
Kickoff, access, schedule expectations and any preparation on your side.
Progress notes and useful photos as the work moves forward.
A summary of completed work, next steps, schedule outlook and decisions needed, weekly on longer jobs.
A direct call or message the same day, not a note buried in a report.
The Agreements Behind the Process
These are sample templates of the documents behind the process, with client names, prices and other sensitive details redacted. They show how scope, frequency, exclusions and changes are written down before work begins.
Recurring maintenance
The controlling agreement for recurring commercial, HOA and apartment maintenance in Washington.
One-off projects and GC work
Used for one-off landscape construction and when Primed works as a subcontractor to a general contractor.
Sample templates. Business, insurance and contact details are redacted. Template fields are completed only for the work in your agreed scope — a field on a template is not a list of advertised services.
From the field
Commercial landscaping quotes
From association grounds and apartment courtyards to multiple managed addresses and workplace campuses, tell Primed which site needs attention. We'll discuss the grounds and prepare a written quote after reviewing the scope.